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At Beachin Surf, we strive to ensure your satisfaction with every purchase. We understand that circumstances may change, and you may need to return or exchange an item. Please take a moment to review our returns policy below.
Please choose carefully, as we do not REFUND.
In-Store Purchases:
Online Purchase
If you wish to exchange/return a product, you must leave all tags and related packaging on the items, it must not be stained or worn
You will need to return your purchase to us with related order confirmation, at your expense.
ATT: Online Exchanges
Beachin Surf Returns
262 Main Road
Toukley, NSW 2263
Australia
(02) 43 96 51 59
For online orders, the customer will be responsible for the return postage cost of the item, unless our team determines it to be faulty. In the case of exchanging an item, the customer will also be responsible for the cost of shipping the new item. Prior to dispatching the new item, payment for the shipping cost will be required
We apologize if you receive a defective or incorrect product. If this occurs, please follow the steps below so that we can resolve the issue as quickly as possible for you!
To begin the process, kindly send an email to customerservice@beachinsurf.com.au, including your order number, a brief explanation of the defective/incorrect item, and a photo of the item. Upon receiving your email, we will provide you with instructions on how to return the item. Once we receive the item, we will examine it and keep you informed about the progress. If your return is approved, a refund will be initiated to your credit card or original payment method. The time it takes for the credit to be processed will vary based on the policies of your card issuer.
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