FAQ

Shopping Information

DO YOU SHIP INTERNATIONALLY?

Unfortunately we do not ship overseas.

WHAT IF MY PRODUCT IS DAMAGED WHEN I RECEIVE IT?

If you have received a damaged product please take photos straight away and email us along with your purchase details at customerservice@beachinsurf.com.au.

HOW LONG WILL IT TAKLE TO RECEIVE MY SURFBOARD PURCHASE?

If your board needs to be shaped it will take 6-8 weeks depending on your location and depending on how fast the shaper is. We are able to give you updates when requested by calling us on 02 43 965159 or email customerservice@beachinsurf.com.au. If your board is ready and in store handling and postage will take less than 2 weeks.

Payment Information

CAN I PAY FOR MY ORDER OVER THE PHONE WITH CREDIT CARD?

Yes, we accept Visa and Mastercard Credit Card payments over the phone.

WHAT PAYMENT METHODS ARE ACCEPTED ONLINE?

We accept Visa, Mastercard, Paypal, Zip, Humm and After Pay.

Product and Service Information

IF I NEED HELP WITH MY ORDER, HOW DO I CONTACT BEACHIN SURF?

Feel free to call us during business hours Mon-Sun on 02 4396 5159 or send an email to customerservice@beachinsurf.com.au

WHAT IF I HAVE SEEN SOMETHING IN STORE BUT I CANNOT FIND IT ONLINE?

Due to the fast pace of product coming into store somethings won’t make it online. Please call Beachin Surf on 02 43965159 and we can arrange for a phone transaction on the product you are looking for, if available.

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